Customer Service and Safety Supervisor

Description

Summary Posted: Dec 15, 2022 Weekly Hours: 40 Role Number: 200447818 Imagine what you could do here. At Apple, new insights have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple’s Global Security Operations team is seeking extraordinary, customer service oriented, self motivated, leaders to work as Customer Service and Safety (CSS) Supervisors. The ideal individual will have an extraordinary work ethic, a willingness to hold themselves and their teams accountable, a desire to lead and develop others, excellent writing and interpersonal skills, and connect with employees at all levels. Key Qualifications

• 2 - 5 years of previous management, supervisory, or equivalent professional experience preferred
• Must possess (or be able to possess through training) and maintain BSIS PSO License
• Flexibility to work all shifts (nights, weekends, holidays) and willingness to assist the team with overtime when needed
• Ability to think critically and see things from a broad perspective while working with a sense of purpose
• Strong interpersonal skills and attention to detail including excellent time management
• Validated team leader and player with passion and a positive demeanor that can deliver a high level of customer service
• Demonstrates an understanding of and application of the concepts of collaboration, results, and innovation
• Able to function in stressful situations, while exercising good judgement
• Possess/maintain a valid California driver’s license, a safe driving record, and maintain driving privileges per Apple policy

Description We are looking for individuals who possess strong problem solving skills and the ability to build effective, trust-based relationships with key partners inside and outside of Global Security. Some Supervisor duties may include: Supervise a shift of CSS Specialists to provide 24/7/365 security coverage Train, coach, and mentor CSS Specialists Conduct verbal and written performance evaluations Lead communications for emergency and non-emergency calls-for-service through radio dispatch, phone, and email Respond in a timely manner to emergent events, issues, staffing deficiencies and other management requests Respond to medical emergencies and provide basic first aid, CPR, and AED as certified Supervise and maintain up to date and accurate timekeeping systems, records, and coordinate administrative scheduling Ensure personnel are provided with vital equipment and equipment is accounted for Provide direction to employees in the field, utilizing proper judgment, to solve problems and to escalate matters, which may negatively impact business continuity, to the Field Security Lead Manage office services and operations by reviewing and approving supply requests, designing filing systems, controlling correspondence, and inventory control systems Manage all aspects of Standard Deployment uniform needs, including sourcing processes, apparel, purchase orders, etc. Education & Experience Bachelors degree preferred Additional Requirements

• Apple is an Equal Opportunity Employer that is committed to inclusion and diversity! We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $33.65 and $50.96/hr, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.